Redding Building, Westlake Office Park, 1701 Centerview Dr., Suite 102 • Little Rock, Arkansas 72211

501.224.0318 (p) • 501.224.0354 (f)

FREQUENTLY ASKED QUESTIONS

1.  I’ve never seen a counselor before. What should I expect? How do I get started?
The decision to pursue professional counseling often surfaces a number of questions regarding the actual process. Our website is designed to give you an idea of who we are and what we do, thereby answering some of your initial questions. In the first appointment, your counselor will discuss with you your reasons for seeking therapy, ask questions about your personal history and background, and discuss what results you hope to achieve. In subsequent sessions, it is our goal to assist you in working through your presenting problem, as well as explore the root causes of your struggles. 


2.  Do you accept insurance?  

Our counselors are in-network providers for most major insurance plans. We are also providers for a numbers of EAPs (Employee Assistance Programs). 

 

3.  How much will it cost?  Is the cost different for couples and family counseling?

Please refer to our Fees link under the Appointments category for specific information regarding fees and payment. The cost is the same per session for individuals, couples or families. Payment is expected at the time of services, unless prior arrangements have been made.  

 

4.  Do you accept Medicaid, Medicare or ARKids?

We do not accept Medicaid, Medicare or ARKids.


5.  Which one of your counselors should I see?
Among our staff, we have counselors who are experienced working with every age group, for just about any issue. If you are calling to meet with a specific counselor, we will schedule you accordingly. If you are uncertain which counselor would best serve your needs, it may be helpful to review the bios on our Staff link. Feel free to call our office and ask any questions you may have that would help us assist you in finding the “right fit” for your needs. 

6.  How long should I expect to be in counseling? How long will this take?
That will always depend on the particular person/couple and the particular circumstances. Generally, the average length of time in counseling is 6-12 sessions. Frequency of sessions will depend upon a number of factors—individual needs, client and counselor’s availability, and finances.      

7.  How long is each session?
Sessions are 50 minutes in length, unless previously scheduled otherwise. 

8.  Are all of your counselors Christians?
All of our counselors have a personal relationship with Jesus Christ that directly influences our work with people. While our counselors have different styles and approaches to counseling, we each hold to a biblical understanding, based on our Christian faith, of themes such as suffering, struggle, change, reconciliation and hope.  

9.  Does anyone on your staff prescribe medication? 
None of our staff can prescribe medication. We do assist our clients who have need of these services in making the necessary referral to a physician.

10.  Does anyone on your staff provide psychological testing and assessments?
None of our staff provide these services. If needed, we will assist you in finding a professional who provides these services.

11.  How does confidentiality work in a professional counseling context?
Counseling often involves sharing sensitive and personal information. In recognition of this, ethical guidelines, as well as state and federal laws, require that all interactions between a client and Napa Valley Counseling Center remain confidential. This includes your records, content of your sessions and our appointment schedule. Our staff will take the utmost care to protect your privacy and confidentiality. The only three exceptions to confidentiality are 1) a client requests in writing (Release of Information) that their counseling records be shared with a specific individual or another professional; 2) a client poses clear and imminent danger to themselves or to others; or 3) a client discloses that physical or sexual abuse or neglect has occurred to a minor or an elderly person.

12.  What do I do in an emergency?
For our clients, an NVCC counselor is on call at all times for emergencies only. The on-call counselor may be reached by calling our regular office number and leaving your message on the emergency line. The on-call counselor will promptly call you back.
For medical emergencies (injuries, suicidal fixation or other at-risk behavior), call 911 or proceed to your nearest hospital emergency room.